At Ghat Side, we are committed to providing the highest quality makhana products. However, in rare cases where an issue arises with your order, we are happy to assist with a refund or replacement.
When You Are Eligible for a Refund:
You are eligible for a refund or replacement in the following cases:
- You received the wrong product.
- One or more items are missing from your order.
- The product was damaged during shipping.
When Refunds Are Not Applicable:
- If the product was delivered correctly and no issue was reported within 48 hours of delivery.
- If the packaging is opened, tampered with, or used.
- Minor variations in texture, flavor, or size, which naturally occur in farm-grown produce.
Return Not Required:
In most cases, a physical return is not required. We may request clear photos of the issue for verification.
Refund Process:
- Once we verify the issue, we will process your refund of ₹3 or the appropriate product value.
- The refund will be credited to your original payment method within 2 business days.
- For Cash on Delivery (COD) orders, bank account details may be requested for a secure refund.
How to Request a Refund:
To initiate a refund, please contact us within 48 hours of delivery using the following:
Phone/WhatsApp: +91 70615 69987
Email: care@ghatside.com
Please include your Order ID, a description of the issue, and attach any relevant images (if applicable).
We appreciate your trust in us and strive to make every experience with Ghat Side a positive one.